{"id":363,"date":"2023-09-12T17:26:19","date_gmt":"2023-09-12T14:26:19","guid":{"rendered":"http:\/\/20.234.35.20\/?page_id=363"},"modified":"2025-09-05T11:11:41","modified_gmt":"2025-09-05T08:11:41","slug":"tukipalvelut","status":"publish","type":"page","link":"https:\/\/www.index.fi\/en\/palvelumme\/tukipalvelut\/","title":{"rendered":"Support services"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container no-bottom-margin nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:90px;--awb-padding-bottom:90px;--awb-padding-top-medium:80px;--awb-padding-bottom-medium:80px;--awb-margin-bottom-medium:80px;--awb-margin-bottom-small:60px;--awb-background-color:var(--awb-custom_color_2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 30px );margin-left: calc(-30px \/ 2 );margin-right: calc(-30px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:40px;--awb-padding-left:40px;--awb-bg-color:var(--awb-custom_color_2);--awb-bg-color-hover:var(--awb-custom_color_2);--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:15px;--awb-width-medium:33.333333333333%;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:15px;--awb-width-small:100%;--awb-spacing-right-small:15px;--awb-margin-bottom-small:30px;--awb-spacing-left-small:15px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon classic-thumbs-up-regular circle-no\" style=\"--awb-iconcolor:var(--awb-color4);--awb-iconcolor-hover:var(--awb-color4);--awb-font-size:72px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:30px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-margin-bottom:30px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Support services<\/h1><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-text-color:#ffffff;--awb-margin-bottom:30px;\"><p style=\"text-align: left;\">We provide expert support services to ensure the continuous performance and development of your documentation and content management solutions. Our support covers both the technical maintenance of systems and the development of related processes, tailored to each customer\u2019s needs.<\/p>\n<p style=\"text-align: left;\">Our support services include:<\/p>\n<ul>\n<li style=\"text-align: left;\">System updates and configurations<\/li>\n<li style=\"text-align: left;\">User access and role management<\/li>\n<li style=\"text-align: left;\">Optimization and consulting for content management processes<\/li>\n<li style=\"text-align: left;\">Technical support for publishing workflows<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Support services are always scaled to match the operational requirements of the customer. We offer Service Level Agreements (SLAs) that define response times, support scope, and working models at the appropriate level for each organization. This ensures that support contributes to your business effectively and flexibly.<\/p>\n<p style=\"text-align: left;\">All service requests and support cases are handled through our dedicated support system, enabling fast response times and transparent tracking.<\/p>\n<p style=\"text-align: left;\">The purpose of our support services is to let our clients focus fully on their core operations, knowing that their content management solutions are running reliably and efficiently in the background.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-custom_color_4);--button_gradient_bottom_color:var(--awb-custom_color_4);--button_gradient_top_color_hover:hsla(var(--awb-color5-h),calc(var(--awb-color5-s) - 5%),calc(var(--awb-color5-l) - 10%),var(--awb-color5-a));--button_gradient_bottom_color_hover:hsla(var(--awb-color5-h),calc(var(--awb-color5-s) - 5%),calc(var(--awb-color5-l) - 10%),var(--awb-color5-a));\" target=\"_self\" href=\"https:\/\/www.index.fi\/en\/ota-yhteytta\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Request an offer<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-padding-right:40px;--awb-padding-left:40px;--awb-bg-color:var(--awb-custom_color_2);--awb-bg-color-hover:var(--awb-custom_color_2);--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:90px;--awb-spacing-right-large:15px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:15px;--awb-width-medium:33.333333333333%;--awb-spacing-right-medium:15px;--awb-spacing-left-medium:15px;--awb-width-small:100%;--awb-spacing-right-small:15px;--awb-spacing-left-small:15px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon classic-eye-regular circle-no\" style=\"--awb-iconcolor:var(--awb-color4);--awb-iconcolor-hover:var(--awb-color4);--awb-font-size:72px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:30px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-image-element fusion-no-small-visibility\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:10px;\"><img decoding=\"async\" width=\"2560\" height=\"1706\" title=\"Two smiling women talking at the table in cafe\" src=\"https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-scaled.jpg\" alt class=\"img-responsive wp-image-28\" srcset=\"https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-200x133.jpg 200w, https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-400x267.jpg 400w, https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-600x400.jpg 600w, https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-800x533.jpg 800w, https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-1200x800.jpg 1200w, https:\/\/www.index.fi\/wp-content\/uploads\/2023\/09\/13-scaled.jpg 2560w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":240,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tukipalvelut - Index IT<\/title>\n<meta name=\"description\" content=\"Tukipalvelumme varmistavat toiminnan jatkuvuuden. 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