Support services
We provide expert support services to ensure the continuous performance and development of your documentation and content management solutions. Our support covers both the technical maintenance of systems and the development of related processes, tailored to each customer’s needs.
Our support services include:
- System updates and configurations
- User access and role management
- Optimization and consulting for content management processes
- Technical support for publishing workflows
Support services are always scaled to match the operational requirements of the customer. We offer Service Level Agreements (SLAs) that define response times, support scope, and working models at the appropriate level for each organization. This ensures that support contributes to your business effectively and flexibly.
All service requests and support cases are handled through our dedicated support system, enabling fast response times and transparent tracking.
The purpose of our support services is to let our clients focus fully on their core operations, knowing that their content management solutions are running reliably and efficiently in the background.
